Engrana

# Engrana Engrana is a conversational CRM for companies with recurring customers. It includes its own client database and booking calendar, so it replaces sector specific management software instead of sitting on top of it. ## How it works An AI agent handles customer conversations 24/7 with real context, knowing who is writing, which appointments they have and what they booked before. It works on WhatsApp, Instagram and Facebook, and it also takes phone calls. ## What it does - Books, moves and cancels appointments across independent calendars per team member - Manages waiting lists by preferred time slot - Sends reminders before and after each visit - Asks for reviews at the right moment - Runs segmented campaigns by visit frequency or service - Flags prepaid packages about to expire and blocks customers with unpaid balances - Collects deposits through Stripe - Sends the business reports you choose straight to WhatsApp ## Who it is for Small and mid sized companies with a high